All products are shipped exactly as received from the factory. The eventual opening of the box may occur to check the integrity of the product before posting.
Magia e Imaginação is committed to the integrity of the product until it is received. If any unit is received with damage, we ask that a photo be sent immediately upon receipt. After 24 hours from the date of receipt, Magia e Imaginação is not responsible for damages of any kind.
If you receive a damaged item, send photos or videos to WhatsApp (11) 2479-2034
For more information, access the Returns and Refunds links located at the bottom of this site.