refunds

How long it takes to receive a refund depends on a few factors:

  • The payment method used at the time of purchase (pix, boleto, online debit or credit card);
  • The channel through which the refund was requested (contato@magiaeimaginacao.com.br or Whatsapp);
  • Whether it is necessary to return the items received.

When a refund is requested and approved, our system starts the payment process and sends information to the responsible areas. This step can take up to 10 business days, regardless of the payment method used at the time of purchase.

HOW MUCH WILL I RECEIVE THE REFUND?

We'll issue a refund 10 business days after the product arrives, once we've verified that it complies with our return policies. However, sometimes we can issue a refund after you have delivered the product so that you receive your money faster.

Once we issue a refund, you will be able to see full details of the amount, location and credit date for the amount in your purchase status.

WHERE WILL THE MONEY BE REFUNDED?

Money is refunded to the same payment method used to purchase.

CREDIT CARD - Credit on invoice

If your refund is partial or your purchase has been made in installments, the refunded amount will be paid in a single payment;

This process takes up to 10 business days to be sent to the card company and will be available in up to 2 (two) invoices. This means that, if the reversal was requested in May, for example, it may only appear on the invoice in June or July. This is an internal process by the card company and happens because it is related to the closing date of the current invoice;

BANK SLIPS

You will need to provide a bank account to receive the refund. Remember that the bank account must have the same ownership as the buyer. If you requested by email contato@magiaeimaginacao.com.br (within 7 days after delivery of the package), you will receive the refund within 10 business days;

If you requested Support (from 7 days after the package is delivered), you will receive a refund within 10 business days.

ONLINE DEBIT

Debit card purchases can be refunded within 10 business days. Our team will contact you to request bank account details to refund the amount. After informing the data, the amount will be available in your bank account within 10 working days.

PIX

If you requested a refund via email contato@magiaeimaginacao.com.br (within 7 days after package delivery), you will receive a refund within 10 business days;

If you requested Support (from 7 days after the package is delivered), you will receive a refund within 10 business days.