Digital Auction - Magic and Imagination

How to buy bids?

Click on the "Auction" menu and then on the "Buy Bids" link. Choose the most suitable bid package and click the "Add to Cart" button. Afterwards, click on "Complete Purchase" and enter the requested data until the payment is completed. Your bids will be available in your wallet after payment confirmation.

How do auctions work?

To participate, you must place bids by informing the desired amount in the indicated box and subsequently click on the BID button to confirm.

With each bid offered, a credit (already purchased) will be debited from your account and the informed amount will be added to the current price of the product in the auction.

The minimum bid will always be BRL 1.00 more than the lowest bid offered so far, that is, each time you click on the BID button, the value of the product will increase by BRL 1.00.

The auction ends when the timer expires and the bidder will be whoever made the final bid in time zero. It is worth remembering that whenever a THROW is given, the timer is reset. The bidder is responsible for paying the value of the product” (indicated at the end of each auction).

All auctions will be audited before the winner is announced.

Prior to the winner being declared, our team will perform an audit to assess whether the auction proceeded normally without any suspicious behavior. If our team deems that there has been any type of irregularity, the auction may be canceled or suspended indefinitely until the necessary corrections are made. Our team may invalidate a bid if it is considered to be fraudulent or suspend a participant if they behave inappropriately.

Example of fraudulent bid: Bid made above the normal purchase price of the product in the store with the intention of harming the progress of the auction.

I won the auction for the desired product, what now?

Congratulations! Now access your account by clicking on LOGIN and scroll down the page to view the auction you participated. Click the "Make Payment" button to complete the process. You will be directed to the store's Checkout to enter the shipping details and select the payment option.

How will I know an auction is nearing its end?

All of our auctions have a start date and time, but the end will depend on the dispute between the participants. In some cases we will have auctions ending in a matter of minutes after they start, in others it can take up to days.

What is the amount paid per bid made?

Each bid made by participants will increase the value of the product by at least R$ 1.00. 1 bid will be automatically deducted from the portfolio of the participant who made the bid. The cost of each bid can be consulted on the bid purchase page.

I bid on a particular product, but I was not the winner. Will the offered bids return to my wallet?

No. The bids made do not return to your wallet. This is the main reason why we have products sold at very attractive prices.

Do the bids in my portfolio have any validity?

Yes. They are valid for 6 months or 180 days from the date of purchase.

How to carry out the acquisition of more bids?

Simple! In the "Auctions" menu, there is a link called "Buy Bids" . Click on it and select the desired bid package. Add the bid package to the shopping cart and complete the process in the same way as for any product in the store. At the end, just choose one of the payment methods available for purchase.

Pay attention to the approval deadlines for your purchase, which can vary from 24 to 72 hours, depending on the chosen payment method:

PIX: Up to 24 business hours after receipt is sent. It can be sent directly by whatsapp informed in the footer of our website.

Credit Card: It will depend on the time needed to confirm your data with the card operator. The process is usually quick if there are no disagreements. If so, it may take up to 24 hours.

Can I place a bid and not be registered by the system?

Fluctuations caused by instabilities in your Internet access provider may cause delays in sending bids to our server instantly. The physical structure used by you to access the Internet may also contribute to delays in sending information. Therefore, we recommend not making bids only in the final seconds, at the risk of not being counted.

How can I be sure that the emails I receive are really from Magic and Imagination?

Magia e Imaginação will never request passwords, bank details or credit card information outside our website. If you receive any communication on behalf of Magic and Imagination that you are not sure about the origin, do not follow through. Do not click on links sent by E-mail, SMS, Whatsapp or any other communication platform, as they may lead to fraudulent sites with the intention of obtaining your personal data.

If the site goes down during the Auction?

Don't worry! All bids will be returned to participants and the auction will restart later. We always value transparency and honesty with our customers. We have a highly reliable platform to support simultaneous access by hundreds of users.

What is the minimum configuration of my computer or cell phone to participate?

Recommended Operating Systems:
Windows Vista / Windows XP /
Mac OS X 10.3 or Higher / iOS

Recommended Internet Browsers:
Firefox 2.0 or Higher
Google Chrome 3.0
Internet Explorer 6.0 or Higher
Safari 2.0 or Higher

What is the recommended Internet access speed to participate in the auctions?

We recommend at least 1MB of speed.

I have an issue and I need to resolve it, how can I contact us?

Get in touch with us through the service channels available at the footer of our website. We will always be ready to serve!

returns and regrets

We always follow and respect the Consumer Protection Code, so you have up to 7 days to return the product purchased through the auction for any reason. We will refund the amount paid for the product in the same way used at the time of purchase. Remembering that we will only refund the amount paid for the product in the auction sold, the bids used to participate in the auction will not be refunded.

What is the shipping deadline for products purchased at the auction?

Our shipping time is 7 to 15 business days.

After canceling a purchase, what is the deadline for reversing the credit card?

This will depend on the closing of your invoice and the credit card company. The amount will appear as a credit on your next card bill, with an average term of between 15 and 45 days.

Why is the auction timer not running?

The timer will only start on the date and time scheduled for the start of the auction.